FAQ

We have moved. How do we get a new bus assignment?
Please visit our Bus Rider Change Form page. 

Why is my child's bus late?
Weather, traffic, late students, and other unforeseen incidents are possible reasons for buses arriving later than usual.

Students who are late to their stop often cause delays on the routes. If a driver waits an extra 30 seconds at 10 of their stops, that puts the bus behind by 5 minutes. If the bus driver arrives behind schedule on their first run, they are likely to start out behind on their second run.

Please know that we are doing everything we can to have all buses running on schedule every day. In the event that your bus does not arrive as scheduled, please allow ten minutes before calling the Transportation Center at 260-637-6165.

Will I get a phone call if our bus is running late?
There are as many as 50-70 students on each bus. Rather than making 50-70 phone calls, the Transportation Center will send a text via School Messenger to families if their bus is running more than 10 minutes late. To ensure that you receive these messages, please make sure that your School Messenger information is correct and that you are subscribed. Instructions on subscribing to School Messenger updates can be found here

Why can't you come down my cul-de-sac?
School buses come in various sizes ranging from 25 to 40 feet long, 15,000-22,000 lbs, 12 ft high, and 9 ft wide. The long length and limited turning radius prevents many of our buses from safely maneuvering turnarounds in cul-de-sacs and tight spaces. Smaller buses may be able to safely maneuver a cul-de-sac, while longer buses cannot. Backing a school bus is the most dangerous maneuver for our drivers and is avoided whenever possible. Whether or not a bus can come into a cul-de-sac depends on many factors including bus design, cul-de-sac circumference, neighborhood design, landscaping or curves that block line of sight to the turnaround location, and cars that regularly park along the curbs. At NACS, our team of routers design school bus routes to be as convenient as safety permits. Unfortunately, some students may need to walk further than others due to overall safety factors within their particular stop boundary. 

Why can't the bus stop be closer to my home?
The overwhelming factor in determining the location of bus stops is the safety of our students. There are many physical characteristics that are considered when placing a bus stop. Stops are placed where they will provide a safe location for ALL students, while allowing us to route our buses in the most efficient manner possible. We try to establish bus stops every 2/10 of a mile depending on student count at the stops. This provides a reasonable walking distance to and from their home. Bus drivers cannot make unauthorized stops. If you have concerns regarding the location of your child's bus stop, please contact the Transportation Center at 260-637-6165.

Why are students required to arrive 5 minutes early to the bus stop?
Our drivers encounter a variety of unpredictable traffic factors. Most of our routes contain at least one stop light. Some days your driver might make the green light, and other days it may be red. With multiple stop lights on many of our routes, this simple factor can make a bus 5 minutes early (or late) depending on the day. 

The most important reason for being 5 minutes early is safety. Drivers are required to count students as they approach the bus stop and then count them again as they board to ensure there aren't any students in the danger zones. When students are not at the stop when the bus arrives, the driver may not see late students approaching the bus.

If you are running late to the bus stop, always approach the bus stop from the front and make sure the driver sees you! NEVER cross the street without making sure the driver sees you and NEVER follow the bus to the next stop and drop the student off behind the bus. This puts  students in EXTREME DANGER! If a student misses the bus, it's best to have a backup arrangement to transport that student to school.  

Why does my child have a seat assignment?
Seat assignments are a positive way for the ride to be consistent and safe. It helps the driver with discipline issues, personality conflicts among students, and also helps with learning each student's name. Each year, our elementary aged students are given an assigned seat. For the 2021-2022 school year, all K-12 students will have an assigned seat on their bus for the purpose of contact tracing.

Can my child ride home with a classmate on a different bus?
During a typical year, yes.** NACS normally requires a note signed by both the parent/guardian and school administrator indicating the date and the alternate bus stop location desired. Students must present the signed note to the driver when boarding the alternate bus. Students will only be transported to/from existing school bus stops - making a stop at a location that is not on the route will not be permitted. If the bus is too full to accommodate the student, their request will be denied.

**Due to transportation related Covid protocols, during the 2021-2022 school year, students will not be permitted to ride any bus other than their assigned bus. Riding home with a friend will be permitted for students who already ride the same bus. Proper documentation as listed above will still be required. 

Why did you suspend my child from riding the bus?
The school bus is considered a mobile classroom. As such, student behavioral expectations are the same as the expectations in the classroom. Factor in traffic, engine & fan noise, and the size of the classroom, and you have a potential catastrophe if the behavioral expectations are not being met. The behavioral expectations on the bus are determined based on individual rights of every person on the bus, including the driver, and the collective rights of students as it pertains to SAFETY. Anything that jeopardizes the safety of individuals on or around the bus is viewed as serious. When there is an infraction, a verbal warning is often given to the student for minor offenses. More serious safety concerns may result in a phone call to the parent asking for support, or a referral to the school administrator. Severe violations that jeopardize the safety of those inside and outside the bus may result in immediate bus and/or school suspension even without prior offenses. Our goal is to never deny any student transportation to and from school. With that in mind, enforcement of the behavioral policies ensures that the safety of all students (both inside and outside the bus) will remain our number one priority.