Troubleshooting - ThinkCentral

Most updated versions of Firefox and Internet Explorer are supported, but plugins are needed. If ThinkCentral is not working correctly, below are a few things to try before contacting the NACS HelpDesk.

  • Unblock Pop Up Blockers (see directions below)
  • Update your computer to the latest version of the following:
    • o Adobe Reader
    • o Adobe Flash
    • o Adobe Shockwave
    • o Quick Time
  • Clean out your browser's history
  • Shut down and restart

    To disable the Pop-up Blocker:

    a. To allow automatic pop-ups from a specific website in Internet Explorer:

  • Open Internet Explorer
  • Click the Tools button, point to Pop-up Blocker, and then click Pop-up Blocker Settings.
  • In the ‘Address of website to allow' box, type the address (or URL) of the website you want to see pop-ups from, and then click Add.
  • Repeat step 3 for every website you want to allow pop-ups from. When you're finished adding websites, click Close.

    b. Changing Pop-up Blocker settings for Firefox can be found here:

    c. To Unblock Pop Up Blockers on MAC:

  • Click Safari at top of screen.
  • Go to Preferences
  • Go to Security
  • Uncheck "Pop Up Blockers". All others should be checked.
  • Go back into Safari at top of screen.
  • Click Reset Safari.

    If you receive the Adobe error below:

    Adobe Windows built-in player cannot play this format as the required decoder is not installed on this system

    Please try the following:

    1. Log out and close the website.
    2. Open Adobe Reader on your computer.
    3. In the toolbar, go to Edit and then select Preferences.
    4. Click the General category on the left.
    5. In the section on the bottom right, clear the check box for Enable Protected Mode at Startup.
    6. Click the Security (Enhanced) category on the left.
    7. In the section on the top right, clear the check box for Enable Enhanced Security.
    8. Click OK.
    9. Exit Adobe Reader.
    10. Try to access the media again