Admin

Help Desk Requests

Submitting Requests for Technology Help  (Staff)

 

To request technology help:

  1. Go to helpdesk.nacs.k12.in.us and login. You can get there by typing in the URL or using the link from the Staff page of the NACS website. We will also send a shortcut to the desktop on NACS computers (staff only).
  2. Click the New Ticket tab from the menu bar and set the Group option to NACS Technology.
  3. The form that appears has a lot of options, but only the Location (school), Room Number, and Subject(very brief description) are required. The subject box is similar to a title, so use the Note box below it to give a full explanation.
  4. Click Save Changes to submit your ticket and then click the X to close the ticket window. Back at the main Help Desk screen, you’ll see your ticket listed and be able to review its status at any time. Email updates will be sent to you when your ticket is assigned to a tech, when it is updated, and when it has been closed.
  5. Click the red Sign out button in the upper right to logout of the Help Desk system.

If you would rather not create a ticket via the website, you may send an email to helpdesk@nacs.k12.in.us with the above information. The message will go to the Help Desk system and create the ticket for you. A technician will then review that information and get back to you for any missing details to finish creating the ticket in the system. The email option does require that your account first exist in the Help Desk system, so remember to login at least once to create your account.

If your computer is completely down and getting to another to create the ticket is not feasible, or if you have an emergency situation needing an immediate reply, you may call the NACS Help Desk at extension 1800. A tech will be stationed at that number between 7am and 4pm each school day. If the call volumes allow and your issue can be solved quickly, the tech will do so and create a ticket in the system to record that work. If a quick solution is not possible, the tech will create the ticket and dispatch another tech to work on it for you.

 

We are excited to have this new system in place to streamline requests, improve communication about your ticket, and get solutions back to you in a timely manner. We hope you will find it helpful.