Admin

Remote Learning Tech Support

** Please note instructions below to set an appointment if you need to meet with a technician. **

If you have technology issues during remote learning, please contact your teacher first if you are able to get to your email or Canvas. If you are not able to do that, your next options are below.

During the following hours, Technology staff are available online at this Google Meet:

 For help outside of these hours, the Help Desk remains open:

  • Go to http://helpdesk.nacs.k12.in.us/ and login as the student to create a ticket describing the issue. A response will be sent back to the student’s email.
  • Tickets can also be created by emailing from a student account to helpdesk@nacs.k12.in.us
  • Or, call the NACS Technology Department at 260-338-5320 between 7:30am-3:00pm. During the summer, limited staff are in the main office,so calls may go to voicemail as we limit staff onsite. We will continue to monitor those messages and will return your call as soon as possible.

For physical damage to the device or adapter, create a ticket or call the NACS Tech Department as listed above.

  • Due to current health concerns, please email or call ahead to 360-338-5320 for an appointment to drop off or pickup equipment. Or use the calendar link below to choose a time:
  • Tech Support Onsite Appointments - Choose the 20 minute time slot you prefer and enter your name, phone number, and brief description of the issue. (Please confirm your time zone settings - appointments are available between 7:30am to 3:00pm Mon-Thu, and until 1:00pm on Fri.)
  • Once you have an appointment scheduled with the link above or by calling to select a time, bring the damaged equipment to the NACS Tech Dept at Carroll High School, 3701 Carroll Road. 
  • Enter door #1 at the front of the building. The tech offices are to the right. 
  • If the repair can not be made quickly, we will provide a loaner device or adapter for use until the repair is completed. Notice about completed repairs will be sent to the student’s NACS email address. 

Windows Laptops - Microphone Troubleshooting Tips

With so many districts moving to remote learning
, there may be times when the online provider is having trouble with their servers. If you have trouble with a specific program, you can check this list of Status Pages to see if they are aware of issues on their end.

 

NACS will strive to keep you updated about any widespread technical issues on this page as well.