Admin

Remote Learning Tech Support

Technical issues during remote learning?

Getting online:

Chromebooks - Logging in at Home

1. RESTART the device. This makes it look for the wireless connection again.
2. BEFORE logging into the Chromebook, click on the wireless icon in the lower-right corner of the screen and choose the network to connect to. Follow any instructions needed by that wireless network.
3. After the wireless connection is made, THEN login to the Chromebook.

Laptops - Logging in at Home

1. RESTART the device. This makes it look for the wireless connection again.
2. Login to the laptop. (You must have logged into the NACS network while at school at least once before you will be able to login to the laptop away from school.) 
3. Click on the wireless icon in the lower-right corner of the screen and choose the network to connect to. Follow any instructions needed by that wireless network.

If the device is able to get online and the student can login:

  • Contact your teacher first. Errors from this point on usually can be resolved by the teacher.

For help beyond what your teacher can provide:

  • From 11:00am-1:00pm each school day, Media Center staff are available at these Google Meets:
  • The NACS Help Desk is open
    • Go to http://helpdesk.nacs.k12.in.us/ and login as the student to create a ticket describing the issue. A response will be sent back to the student’s email.

    • Or, call the NACS Technology Department at 260-338-5320 between 7:30am-3:30pm on weekdays. Limited staff are available to answer phone calls immediately, so please utilize the Meet and ticket options first if possible. We will return voice messages as soon as we are able.

For physical damage – contact the school directly:

  • If the device is damaged or our above troubleshooting is not able to resolve the issues completely, you will need to bring the equipment to your child’s home school for a closer look or to trade for a loaner.

  • Please make an appointment with the school for this visit so we can have the correct personnel or replacement items ready when you arrive. Whenever possible, we ask that only the student come inside the office for the appointment and expect that no one entering the building be ill or under quarantine or isolation orders.